MemoryVault AIHome

Terms of Service

Last updated: June 2026.

1. Agreement to these terms

These Terms of Service ("Terms") are a legal agreement between you and MemoryVault AI ("MemoryVault", "we", "us", "our") governing your access to and use of our website, mobile applications, and related services (collectively, the "Service"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. Description of service

MemoryVault AI provides an AI-powered memory management platform that allows users to upload, store, organize, and share photos, videos, and related content. Features include automatic organization via face recognition, event and location detection, smart album and story generation, family tree creation, collaborative sharing, and memory discovery tools. We may add, remove, or modify features at any time.

3. Eligibility

You must be at least 13 years old (or 16 in the European Economic Area or United Kingdom) to use the Service. By using the Service, you represent that you meet this age requirement and that you have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

4. Your account and security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to use a strong, unique password and to notify us immediately at support@memoryvault.online if you suspect unauthorized access. We are not liable for any loss or damage arising from your failure to safeguard your account.

5. Your content and license to us

You retain all ownership rights in the photos, videos, and other materials you upload to the Service ("Your Content"). By uploading Your Content, you grant us a worldwide, non-exclusive, royalty-free license to store, process, reproduce, modify (for formatting, compression, thumbnail generation, AI analysis, and other service operations), and display Your Content solely for the purpose of operating, providing, improving, and supporting the Service for you and people you choose to share with.

You represent that you have all necessary rights to Your Content, that it does not infringe any third-party rights (including copyright, trademark, privacy, or publicity rights), and that you have obtained any necessary consents from individuals depicted in Your Content.

6. Acceptable use

You agree not to:

  • Upload, store, or share content that is illegal, obscene, defamatory, harassing, hateful, or promotes violence.
  • Upload content depicting minors in sexual or exploitative contexts.
  • Infringe the intellectual property, privacy, or publicity rights of any person or entity.
  • Use the Service to send spam, unsolicited communications, or deceptive content.
  • Attempt to disrupt, overload, reverse engineer, decompile, or extract source code from the Service.
  • Use automated systems (bots, scrapers) to access the Service without our written permission.
  • Circumvent any access controls, security measures, or usage limits.
  • Upload malicious code, viruses, or any content designed to harm the Service or other users.

We reserve the right to review, remove, or disable access to content or accounts that violate these rules or that we reasonably believe may create liability or harm users or the public.

7. Subscriptions, billing, and refunds

Plans and pricing. We offer subscription plans with different storage limits and feature sets, as described on our website. Plan features and pricing are subject to change with notice.

Billing. Paid subscriptions are billed in advance through our third-party payment processor. You authorize us to charge your selected payment method for all applicable fees, including taxes. If payment fails, we may suspend your account until the outstanding amount is paid.

Renewal and cancellation. Subscriptions automatically renew for the same period unless you cancel before the renewal date. You may cancel or change your plan at any time from your account settings. Cancellations take effect at the end of the current billing period; you retain access until then.

Refunds. Fees are generally non-refundable. If you cancel, you will not receive a refund for the current billing period unless required by applicable law. We may issue refunds at our sole discretion in exceptional circumstances.

Free trials. We may offer free trials. At the end of a trial, your subscription will automatically convert to a paid plan unless you cancel before the trial ends.

8. Intellectual property

MemoryVault AI and its licensors own all rights, title, and interest in the Service, including all software, trademarks, logos, designs, text, graphics, and other content provided by us (excluding Your Content). These Terms do not grant you any license to use our trademarks or branding without our prior written consent.

We welcome feedback, but you agree that any suggestions or ideas you provide are non-confidential and non-proprietary, and we may use them without obligation to you.

9. AI-generated features and output

The Service uses artificial intelligence to generate organization suggestions, face groupings, event labels, location tags, story compositions, and other outputs ("AI Output"). AI Output is provided to assist you and is not guaranteed to be accurate, complete, or error-free. You are solely responsible for reviewing and validating AI Output before sharing or relying on it.

AI Output is not legal, medical, or professional advice. We do not use Your Content to train third-party or public AI models; AI processing is performed solely to deliver features within your own library. You retain ownership of AI Output generated from Your Content.

10. Third-party services and links

The Service may integrate with or contain links to third-party services (e.g., Google Photos, Apple Photos, Dropbox, payment processors). Your use of third-party services is governed by their terms and privacy policies. We are not responsible for the content, practices, or availability of third-party services.

11. Termination

By you. You may delete your account at any time from your account settings. Upon deletion, we will begin removing Your Content from active systems in accordance with our Privacy Policy.

By us. We may suspend or terminate your account, with or without notice, if you violate these Terms, if your conduct creates risk or legal exposure for us, or for any other reason at our discretion. In case of a material breach, we may terminate immediately.

Effect. Upon termination, all licenses granted by you to us will end, your access to the Service will cease, and we may delete Your Content. Provisions that by their nature should survive termination (including intellectual property, disclaimers, liability, and indemnification) will remain in effect.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR AVAILABILITY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

While we make commercially reasonable efforts to protect and preserve Your Content, you acknowledge that no online service is completely secure and that you are responsible for maintaining independent backups of irreplaceable memories and materials.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL MEMORYVAULT AI, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (iii) ANY CONTENT OBTAINED FROM THE SERVICE; OR (iv) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). THE FOREGOING LIMITATIONS APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

14. Indemnification

You agree to defend, indemnify, and hold harmless MemoryVault AI and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) Your Content; (b) your use of the Service; (c) your violation of these Terms or any applicable law; or (d) your violation of any third-party right, including intellectual property, privacy, or publicity rights.

15. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Service shall first be addressed through good-faith negotiations. If the dispute cannot be resolved through negotiation within sixty (60) days, either party may seek relief in the state or federal courts located in Delaware. You consent to the exclusive jurisdiction of those courts.

If you are a consumer resident in the European Union, you also have the right to bring claims in the courts of your country of residence, and mandatory consumer protection laws of your jurisdiction may apply regardless of this governing law clause.

16. Changes to these terms

We may modify these Terms from time to time. Material changes will be announced by email or with an in-app notice at least 30 days before they take effect. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms. The "Last updated" date at the top of this page always reflects the current version.

17. General provisions

Entire agreement. These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and MemoryVault AI regarding the Service.

Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

Assignment. We may assign or transfer these Terms without restriction. You may not assign or transfer these Terms without our prior written consent.

18. Contact us

Questions about these Terms? Reach us at:

  • Email: support@memoryvault.online
  • Postal: MemoryVault AI — Legal, [add legal entity name and registered address before launch]

See also our Privacy Policy.